Blog #2

 On the first day at Nothing Bundt Cakes, my group and I did not know what to expect. We were nervous because we were unsure of how bakeries, especially a franchise worked. We quickly learned about the importance that corporate plays in each of the franchises. For example, they are in control of all of the flavors of the cake that are sold and have to maintain certain guidelines so that all of the bakeries in different locations remain unified and the same. Due to corporate protocols, we also had to wear a uniform like the other employees even though we were just interns. We were issued a nothing bundt cakes shirt that we had to pair with black pants and black or white shoes. During the first week of senior projects, my group and I focused on the business-related aspect of the bakery. For most of the week, we learned how to work the cash register and about customer service. We followed bakery guidelines as to how to greet customers and take their orders.  Our mentor told us about the motto for the bakery being, to make customer’s day a little sweeter and leave them in a better mood than they were before coming in. We were exposed to making customers feel welcome and good customer service tactics in order to better interact with them and help them out with whatever they needed. One specific thing we learned was that if a customer was having a hard time deciding what to order, we ask them if they are in the store for any particular occasion. This way we are more easily able to figure out what size cake and or decorations they may need. We also learned how to use the toast pos system, which is the system that the bakery uses for checkouts.






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