Blog #5

 During the second week, we worked partially in the front again because the bakery was short-staffed with students still in school and covid/sicknesses. We continued learning how to make sure customers were satisfied and always left happier than before they came in. This week we were much more independent in terms of working the cashier. The three of us were typically the only ones in the front for part of this week. While we were able to quickly grasp how to use the toast pos system, we still were not experts at it. That’s when we discovered a button that we could press to call for help from the back. Throughout working at the bakery so far, we learned how necessary it is to ask for help when needed. Often times when we tried to resolve an issue on our own or figure out how to use the system by ourselves, it took much longer and caused confusion. We quickly learned that if we asked for help, everyone was willing to help us and teach us something new. We also discovered how big of a role communication plays in the bakery. One specific example was when we were attempting to put an order that included decorations and seemed more detailed. Originally, we put in an order for a cake with certain decorations. However, soon after the customer decided that they wanted to change a few things to the order. Even though we canceled the order, the toast system sent it back to the frosters and bakers. While it was not a huge issue, we learned that it’s good to always go back and check in the back just to make sure all the orders go through smoothly. Additionally, when we are unable to find one of the orders in the freezer, it’s best to let someone know in case the order gets lost or is not completed at the pick-up time so that it can get done in a timely manner.

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